I’m no absolutely sure who to send out this concept to…Here is the only e-mail I could come across. I felt that 85% from the brokers Functioning in between LGA and JFK between 8/9 and 8/ten ended up particularly unfriendly. My spouse And that i were being scheduled to fly from LGA to CMH 8/9 on the 6pm flight. Resulting from weather conditions it had been delayed and soon after sitting down about the Tarmac for over two hrs was finally xld. Understandable. I'll say the flt personnel was particularly accommodating, friendly and pleasurable. Having said that whenever we waited in line we were being at some point handed new boarding passes with nothing said by the man donning a vest Having said that “manager”…he did say Here is the 1st and only option (eight/ten at 815pm). We took it and stayed for the airport to view about standby solutions the subsequent morning when gate brokers returned. Once the agents returned (we if system ended up awake 24 hrs at this stage) they astonished us by declaring that our alternate return was booked outside of JFK not LGA…good of somebody to tell us this essential element!
I felt compelled to point out that I can now not fly with you, while you continue on to take care of individuals without having regard. The most up-to-date, the service Doggy issue. What's wrong together with your training? Whatsoever it is, I can not fly with a corporation that can't thoroughly prepare its personnel. Superior bye!
my gain no. is 37wrt16. i took flight no. 2910 from montgomery al on dec 24, arrived in colorado springs the exact same working day. I've compensated for a roundtrip fare. i am scheduled to depart on dec 31. my concern to you personally is could you make sure you help me to return previously. This really is why. the night i arrived in colorado springs, i needed to be taken to the unexpected emergency place. i could not breathe effectively. i have a underlying lung condition, that may be inoperable. i visited my dr. ahead of i came for your Examine-up, told him exactly where I had been heading for the vacations.
I acquired a promo during the mail from American Airlines in reference to quick monitoring to elite standing. After i tried to log onto the Internet site while in the promo I could not uncover it (aa.
it truly is pitiful to possess to report that my many email messages to Shopper Relations haven't been answered as of to this point Oct 29, a complete not enough one of the most elementary courtesy toward an eighty four many years aged First-Class passenger and Repeated Flier….
I left LGA August 26, 2015 and also have my baggage declare ticket but require a duplicate of my airlinet ticket mainly because I arrived household to find my jewelry and purse were missing from my luggage – I've submitted a claim bu they want a duplicate of my ticket and I am able to’t find it – can u mail me a copy of it or notify me how I can find it — every thing else was in tact almost nothing disturbed except these things and purse was laying of best and jewelry was in side pocket
Upon arrival in Panama with flight AA959 among the two luggages, a Roncato luggage, ( shots connected ) benefit €189 arrived damaged. I instantly went to the suitable office Within the airport, in which the only remark was that they handed me Full Article a « examining Posting Harm detect », which I enclose herewith. I invested the following day buying a different luggage and endeavoring to get in contact with the workplaces by means of the telephone quantities indicated about the mentioned document without the need of, however, obtaining any reply – the cell phone is never answered and the line goes blank immediately after a number of minutes of waiting around, irrespective of which number I dial. I As a result move forward my travel and on my arrival in Miami airport for my return journey (flight AA2198 on March 24) I yet again try and Make contact with your Place of work in the airport, but the only tips they might give me was to problem a complaint by way of your web site, which I am now undertaking. Aside from the above mentioned, I do have A further – and probably more really serious – grievance. At the time of my reservation I paid an additional $88 ($forty four Just about every) for additional comfort seats. To my surprise, the seats turned out for being the normal – no excess – seats.
I realize that it might be some time prior to USAIR and American program will probably be synched. But, there isn't a cause of your brokers to become so disconnected.
Your buyer service representatives are under helpful. Right after aiming to attend a scheduled for months instruction seminar our flight was canceled creating us not able to go to. The one thing offered by American Airlines have been apologies as well as a refund of the flight.
I’m composing to precise how discontent I am with the way American taken care of flights on April 29, 2016. My flight 3848 going to Memphis, TN from DCA was cancelled following becoming delayed four 6 hours. I used to be traveling to your rehearsal supper and a marriage the subsequent working day And that i skipped both equally occasions. The following day I had to fly to charlotte then to Memphis also to leading it off bag didn’t arrive around the flight with me and I don’t know why.
We not too long ago returned from Hayden CO. They have been begging for volunteers to give up their seats. We were instructed we'd acquire $700.00 Every and hotel vouchers if we gave up our seats. We straight away volunteered. We ended up told to attend for everybody to board the airplane and they would manage the vouchers.
I would like to fly this Monday vs Sat but was instructed I will be charged a charge. That’s remarkable , looking at I have been flying with American for more than six yrs and would in no way take into consideration traveling with anybody else ever.
I'm sorry to state that our working experience for the AA counter in Newark was a lot less than stellar – Of The 2 purchaser service reps within the counter helping passengers examining in, one committed her time for you to ONLY Top quality passengers, and one other woman seemed to do as minimal as possible – too chaotic stressing about what everyone else was accomplishing – all other than what she could BE performing! As the road grew longer, the fewer intrigued she became, and her attitude was horrific – It took us significantly less time and energy to get to the Airport than it did standing in line to examine in! (around an hour with only four men and women in front of us). By the time we stepped up to your counter – a completely new consultant obtained on board – we had to “calm ourselves down” – you can envision how the other forty or so people today began to truly feel powering us! When you continuously attempt to tell us, you “care” with regards to the passenger, and this individual could use a bit of Perspective adjustment – or uncover her A different situation!
I have been an AA customer for over twenty five yrs. Your service is becoming disappointing to mention the the very least. It really is in all areas of service from check in to , tavel to baggage dealing with.